We have over 150 Click & Collect locations around the country for your convenience, once a Click & Collect order is placed the processing begins immediately.

Orders will be shipped through our local carriers and most orders should be available for collection within 7 business days depending on location. You will receive an e-mail after your order has shipped to your dealer. The order may be split shipping depending on inventory availability. This will not increase any applicable shipping charges, but may increase the amount of time it takes to receive your entire order.

We accept VISA, MasterCard and ZIP as forms of payment.

What are the shipping restrictions?
At this time we only ship customer orders to Authorised Giant & Liv Retailers located in Australia. If you are located in another country please check with your local Giant & Liv retailers for product offerings and availability.

To view our full Terms & Conditions of Sale please visit here.

For all orders placed through our website, you'll have 30 days following purchase to return any unwanted items if you've changed your mind. Please read our Terms & Conditions of sale which contains our full Return Policy before returning any products to us. If you have purchased an item from a store and would like to return it, please reach out to your store regarding their Return Policy.

All returns must have an accompaying Returns Form.

Please visit our store finder to locate your nearest Giant & Liv retailer.

We strive to support independent retailers who in turn represent our brand at all levels. Unfortunately, we are not able to have a retailer in every community.

Why pick up or purchase in store?

We believe the retailer is an essential part of the cycling foundation. Competent bicycle retailers make the difference in creating a cyclist for life. Our family of retailers is ready to communicate our mutual commitment to the cycling lifestyle and its lifelong health benefits. Our promise to you; we are committed to your riding experience, there is no better way to service, fit, or impact the cycling experience with such emotion and sustainability than through an energised local retailer.

Thank you for supporting a local business. Let's ride!